Important
Customer Information
Please Read Before
Purchasing
Payment Information
1. How much is a Canadian
Dollar? How does OV Charge my credit card?
2. Does OV record my credit
card information?
3. May I pay using Money
Order, Cashier's Cheque, Telegraphic Transfer, or Western Union?
4. What is OV's Exchange and
Refund Policy?
Delivery Information
5. Why is there a Minimum Purchase
Amount?
6. What are the delivery standards
and prices?
7. Does OV ship to my country?
8. Do I have to pay taxes?
Product Information
9. What are VCDs? Are they
video tapes or DVDs?
10. How do I play VCDs? Does my
DVD player play VCDs?
11. What is the region code
for the DVDs listed on the OV Website? How do I play PAL DVDs?
12. Why are there significantly
less number of DVD discs compared to the VCD version of the same TV Series?
13. Are there any special
discounts for large volume purchases?
14. Does OV have English subtitled
or Vietnamese dialog TV Series?
Contact Us
15. How do I contact OV if
I have more questions?
16. Can I receive monthly
updates from OV?
1. How much is a Canadian Dollar?
The exchange rate for the Canadian Dollar is
available by clicking here, or by
visiting http://www.xe.com.
When you pay by credit card, your credit card company will charge you using
your country's currency. The exchange rate will be close to the rate you see
Here.
The prices listed in this
website are in Canadian Dollars (CND$ or CAD$ or CDN$). Prices in US Dollars
are for your reference only. When you pay at the Moneris secure server, you
will be paying in Canadian Dollars. Your credit card company will convert the
amount in Canadian Dollars to your currency. The details will appear on your
credit card statement.
We only accept payments by Western Union Money Transfer or Bank Telegraphic Transfer for shipping destinations outside of US, Canada, European Union, Australia, and New Zealand.
2.
Does OV record my credit card information?
Moneris Solutions
is a secure server provided by Royal Bank of Canada
and the Bank of Montreal. Your VISA
or MasterCard information will not be stored. Your VISA or MasterCard information
will only be used by Moneris to complete a secure transaction. OV does not keep
a record of your credit card information. Please rest assured that your transaction
is secure when you purchase from us. For more information on Moneris
Solutions, please visit http://www.moneris.com
.
3.
May I pay using Money Order, Cashier's Cheque, Telegraphic Transfer, or Western
Union?
We also accept International Money Order, Cashier's
Cheque, Telegraphic Transfer, and Western Union money transfer. You
must e-mail us before you place your order using International Money Order,
Cashier's Cheque, Telegraphic Transfer, or Western Union money transfer.
If the product you wish to order is unavailable at the time you order, we will
e-mail you immediately. We will ship your order within 2 business days after
we receive your International Money Order, Cashier's Cheque, Telegraphic Transfer,
or Western Union money transfer.
4. What is OV's Exchange and Refund Policy?
All Sales are Final. We guarantee the VCDs we sell to
you are Original Copyrighted VCDs directly imported from China. We do not refund
any items that are sold. Once you complete your order at Orient Visual, the
sale is complete and the payment amount will not be refunded. You are NOT ALLOWED
to change the product you order after you place your order.
I) Please play your VCDs on a standalone VCD player or VCD compatible
DVD player. VCDs are not designed for playback on a computer. Different computer
configurations may cause the computer to freeze during playback of VCDs.
II) Please make sure your DVD player is VCD compatible if you wish
to play VCDs on your DVD player. If your DVD player is VCD compatible, but you
are experiencing difficulty playing VCDs, try playing your VCDs on other standalone
VCD players.
III) If the VCD plays successfully on other machines, then the
VCDs do not contain manufacturing defects. If the playback is unsuccessful on
other machines as well, e-mail us within 3 days upon receiving your order and
describe the problems you encounter in detail. We will then e-mail you back
with instructions on how to obtain a replacement for your VCDs.
5. Why is There a Minimum Purchase
Amount?
In order to provide all our customers Original VCDs at the lowest
price and FREE shipping to customers in the US and Canada, the minimum order
amount is CAD$20 per order.
6. What are the delivery standards
and prices?
Regular Mail (Free Shipping):
Regular Mail Delivery to Canada, USA, UK, Switzerland, Norway,
European Union, Czech Republic, South Korea, Japan, Hong Kong, Singapore, New Zealand and Australia is FREE.
To the US, we send using USPS
Regular Airmail. The delivery time to the US is 5-10 business days.
To Canada, we send using Canada
Post regular mail delivery. The delivery time to Canada is 5-10 business
days.
To Other Destinations, we send
using regular airmail delivery. The delivery time is 5-10 business days.
Regular mail is not insured. We are not responsible for losses or
damages if your package is shipped using regular mail. Based on the statistical
information provided by Canada Post, regular US Mail and regular Canadian Mail
has a 98% arrival rate. We find regular mail very reliable. Ever since we were
in business, 100% of our regular mail packages arrived at their destinations
in perfect condition. We also take special care in packaging all our products
for shipment so they will arrive as safely as possible.
If your country is not listed in the free shipping zone, please contact us.
EMS Express Service
(available for customers living in the Free Shipping Zone and Taiwan):
You may choose to use EMS service at the time of ordering.
EMS Express Service starts at CAD$40. EMS Taiwan Express is CAD$10. For specific EMS rates, please e-mail us for details.
To All Destinations, EMS packages
will arrive within 5 business days.
EMS is automatically insured. We will track the package for
you until the package arrives at its destination. At the time of ordering, you
may request to have us e-mail you the tracking number for your package.
7. Does OV ship to my country?
Currently, we deliver to Canada, USA, UK, Switzerland, Norway, European Union, Czech Republic, South Korea, Japan, Taiwan, Hong Kong, Singapore, New Zealand, and Australia. If you do not live in these areas, please e-mail us to see if we can make special delivery for you.
We do not ship to Indonesia.
Only Ontario residents will have to pay the Provincial Sales Tax when ordering from our website. If you do not live in the province of Ontario, you do not have to pay taxes.
9. What are VCDs? Are they video tapes or DVDs?
VCDs are not video tapes. They are not DVDs either.
VCDs are Video Compact Discs with audio and video stored on a Compact Disc.
VCDs are encoded using MPEG-1. The video is MPEG-1 and the audio
is MPEG-1 layer 3 stereo (also known as MP3). A VCD can contain a maximum of
74 minutes (650 MB) of audio and video. Many VCDs have left audio and right
audio channels encoded separately in order to record both Mandarin and Cantonese
audio on the same disc. On Karaoke discs, one audio channel is used for the
original soundtrack and the other audio channel is used for Karaoke.
10. How do I play VCDs? Does my DVD player play VCDs?
Method 1: You can play VCDs on a standalone VCD player. This is the most recommended method of playing VCDs. Standalone VCD players can play VCDs perfectly.
Method 2: You can play VCDs on a standalone DVD player that is compatible with VCDs. Please make sure that your DVD player is VCD compatible. You can find this information in your user manual. If you unsure whether your DVD player is VCD compatible, please e-mail us. We can also find reviews on most of the DVD players for sale in America and Europe.
Method 3: You can play VCDs on a computer equipped with a software VCD player. We do not recommend you doing this because some computer configurations may cause your system to freeze while playing VCDs. If the VCD does not contain a .dat file, you cannot watch it on a computer. Different DVD-ROM drives and CD-ROM drives behave differently when playing VCDs.
11. What is the region code for the DVDs listed on the OV Website? How do I play PAL DVDs?
All DVDs are in Region All format unless otherwise specified. All DVDs that do not have NTSC or PAL specified are PAL formatted DVDs. Please note that DVD players sold
in the US and Canada usually play only Region 1 and Region All NTSC DVD discs.
For US and Canadian customers, Region All PAL DVDs can only be
played on DVD players that have a "PAL/NTSC" button that allows you
to switch between PAL and NTSC outputs manually. Region 6 DVDs can only be played
on a computer or on a Region Free DVD player. If you
have a computer with a DVD-ROM drive, you can play any DVD. If your
computer's video card has a TV-out connection, you can output your computer
signal to the TV and enjoy all DVDs on your TV.
For customers who do not have the proper equipment to watch PAL DVDs or Region 6 DVDs, please order the VCD version the title.
12. Why are there significantly less
number of DVD discs compared to the VCD version of the same TV Series?
DVDs have much higher capacity compared to VCDs. A
VCD can contain a maximum of 1.3 hours of audio and video whereas a DVD can
contain 2 to 8 hours of audio and video on a single disc. Therefore, only a
few DVD discs are required to store the entire TV Series. DVD TV Series usually
have better quality compared to VCD TV Series.
13. Are there any special discounts for large volume purchases?
Special discounts are available when you order large volumes of VCDs from us. Because the price for different kinds of VCDs vary, we ask that you indicate to us what kind of VCDs and how much you would like to order in large volumes when you e-mail us. The price we quote you for large volume orders do not include shipping charges. Shipping charges will depend on where you want us to deliver your order, how fast you need them, and how many items you order.
14. Does OV have English subtitled or Vietnamese Dialog TV Series?
No.
15. How do I contact OV if I have more questions?
You can call Orient Visual between 10pm and 11am EST,
7 days a week. Please phone us at 310-929-7444. You can also e-mail us or ICQ
us at any time. Our e-mail address is help 'at' orientvisual.com (replace 'at' with @). Our staff can usually respond to your questions
within 24 hours.
Due to the proliferation of e-mail viruses, Orient Visual does not respond to any e-mail messages containing attachments. All e-mail messages containing attachements will be automatically deleted. If you do not receive an e-mail response from us regarding your inquiry, please resend your inquiry to us.
16. Can I receive monthly updates
from OV?
We do not have monthly updates. If you have any
suggestions on how our website can improve, please tell us your opinion. We
would like to hear from you.